Support · Stock Sync · Issue Report

Report an Issue.

Use this form to report a bug, unexpected behavior, or policy concern with the eTalase Stock Sync Add-on. For general setup questions, visit the support page instead.

Before you submit

Check the Log tab in your spreadsheet — it records the error message and a Request ID for every failed operation.
Confirm your Store Key is valid by testing a manual pull from the Extensions menu.
Do not include your Store Key, production API credentials, customer data, or personal order information in this report.

1. Your contact information

Email address

eTalase store name or store ID Helps us locate related API logs. Do not include your Store Key.

2. Issue type

3. Description

Steps to reproduce

Expected behavior

Actual behavior

4. Log details (optional)

Request ID from the Log tab

Log tab entry (copy the relevant row) Remove or redact any personal information before pasting.

5. Privacy concern (if applicable)

We treat privacy concerns as high priority and will respond within 5 business days.

If you believe your data was handled incorrectly, describe what happened

I confirm that this report does not contain Store Keys, API secrets, customer personal data, or order information.

After submitting you will receive a confirmation email. Our support team will follow up within 2 business days (5 business days for privacy concerns). For urgent issues, email support@e-talase.com directly.

eTalase Stock Sync · Issue Report